Strategy and execution at the intersection of KM and AI
Melissa l Burch
Fractional Knowledge Management, KCS & AI Executive
Turning AI Investment into Results Requires Knowledge Leadership
Many enterprise AI efforts stall because the underlying knowledge isn’t ready. Turning on an AI engine is relatively easy—but without accurate, structured, and reusable knowledge, AI powered solutions cannot reliably answer questions, automate work, or improve customer experience.
To close this gap, organizations need experienced executive leaders who know how to build, govern, and operationalize knowledge at scale, and I bring deep expertise in knowledge management along with a proven ability to lead complex, cross-organizational initiatives to completion.
Build the Knowledge Foundation
Deliver Measurable Business Impact
Build the Knowledge Foundation
- Knowledge architecture and taxonomy designed for scale and AI
- Governance and quality standards embedded in daily workflows
- Knowledge captured once and reused everywhere
Activate and Automate
Deliver Measurable Business Impact
Build the Knowledge Foundation
- AI chatbot and virtual agent strategy
- Knowledge structured to power AI performance
- Ticket interception and automation optimization
Deliver Measurable Business Impact
Deliver Measurable Business Impact
Deliver Measurable Business Impact
- Improved self-service adoption and search success
- Reduced support volume and operational cost
- Better customer and agent experiences
Contact ME
Copyright © 2026 Twisted Mulberry - All Rights Reserved.
This website uses cookies.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.